Refund policy

Last Updated: [09/12/2025]

At Eternelle, we craft jewelry with care and precision. Due to hygiene and safety standards, not all products are eligible for returns. Please read carefully before placing an order.

Eligibility for Return/Exchange

●       You may request a return/exchange within 7 days of delivery.

●       Product must be unused, unworn, intact, and in original packaging.

●       The tamper-evident seal must be unbroken.

Non-Returnable Items

●       1-gram gold jewelry

●       Earrings / Nose pins (hygiene products)

●       Customized / engraved items

●       Discounted / sale items

●       Gift cards

Acceptable Reasons for Return

●       Incorrect product received

●       Damaged or defective product on arrival

●       Manufacturing defect

Refund Method

●       Refunds are issued to original payment method within 5–7 working days after inspection.

Exchange Policy

●       Eligible items may be exchanged for product value or store credit.

Return Process

1. Email us at sales@eternelle.in with order number & images
   
2. Our team approves/declines based on condition
   
3. Ship product back to us
4. Inspection (24–48 hours)
   
5. Refund/Exchange initiated