Cancellation Policy

Cancellation Window

Orders can be cancelled only before dispatch.

Once shipped, cancellation is not possible.

Refund for Cancelled Orders

Refunds will be credited within 5–7 business days.

COD Orders

COD orders cannot be cancelled after confirmation.

Terms & Conditions

General

Welcome to Eternelle. By using this website, you agree to these Terms & Conditions.

Intellectual Property

All images, logos, content, and product designs belong to Eternelle. Unauthorized use is prohibited.

Product Descriptions

We try to be as accurate as possible, but minor variations may occur since many items are handcrafted.

Pricing

We reserve the right to update prices at any time.
 In the event of incorrect pricing due to system errors, orders may be cancelled/refunded.

Limitation of Liability

We are not liable for:

●       Delay in delivery due to logistics issues

●       Damage caused by improper handling

●       Unauthorized use of website

Fraud Prevention

Suspicious orders may be cancelled after verification.

Payment Policy

Accepted Payment Methods

●       UPI

●       Credit/Debit Cards

●       Net Banking

●       Wallets

●       EMI (if enabled)

●       Cash on Delivery (limited regions)

Failed Payments

If payment fails but amount is deducted: refund auto-initiates within 5–7 days.

Order Confirmation

Order is confirmed only after payment success notification.

Authenticity & Purity Guarantee

Gold Jewellery

●       BIS hallmarking for all products. Products below 2 grams are not eligible for BIS hallmarking due to lightweight category

●       Crafted with 22 karat gold

●       Designed for long-lasting shine with proper care

Warranty Policy

Gold Plating Warranty

●       6-month warranty on color fading

●       Free re-polishing within warranty period

Not Covered

●       Physical damage

●       Scratches caused by wear

●       Exposure to chemicals/perfumes/water